1. Introduction

Welcome to NexTrade (“we,” “us,” or “our”). We provide online foreign exchange (forex) and cryptocurrency trading services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our Services.

2. Definitions

• “Personal Data” means any information relating to an identified or identifiable individual.
• “Services” means our trading platform, website, mobile apps, APIs, and any other features we offer.
• “Processing” means any operation on Personal Data (collecting, storing, using, disclosing, deleting, etc.).

3. Information We Collect

• Account Data: Name, email address, phone number, physical address, date of birth.
• Verification Data: Government-issued ID scans and proof of address (for KYC/AML compliance).
• Financial Data: Payment card or banking details, transaction history, investment and trading preferences.
• Technical Data: IP address, device identifiers, browser type/version, operating system, log files.
• Usage Data: Pages visited, features used, cookies and similar tracking technologies, analytics.

4. Legal Bases for Processing

Under applicable data protection laws (such as the GDPR), we rely on the following legal bases:

• Contractual Necessity: To perform and maintain our Services.
• Legal Compliance: To satisfy KYC, AML, tax, and other regulatory requirements.
• Legitimate Interests: Fraud detection, platform security, service improvement.
• Consent: For marketing communications and non-essential cookies (opt-in basis).

5. How We Use Your Information

• Provide, operate, and improve our trading platform and related Services.
• Process transactions, payment settlements, deposits, and withdrawals.
• Comply with KYC/AML obligations and report suspicious activities.
• Communicate account updates, transaction notifications, and customer support responses.
• Send marketing and promotional materials (with your consent).
• Conduct analytics, auditing, and internal research to enhance user experience.

6. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., financial record keeping for 5–7 years), resolve disputes, and enforce agreements.

7. Cookies & Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies to enhance functionality, personalize content, and analyze traffic. You may control cookie preferences through your browser settings; disabling essential cookies may impact core features.

8. Data Sharing & Disclosure

We may share your Personal Data with:

• Service Providers: Hosting, payment processors, analytics, KYC/AML vendors, customer support.
• Regulatory Authorities & Law Enforcement: To comply with subpoenas, court orders, AML laws, and prevent fraud.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with prior notice.
• Public Authorities: To protect against imminent threats or legal claims.
• NOTE: We will never sell your data, all data are safe with us and will be use responsibly

9. International Transfers

Your data may be processed or stored outside your jurisdiction. We implement safeguards like EU Standard Contractual Clauses to ensure adequate protection.

10. Deposit Policy

• Accepted Methods: Bank wire transfers (SWIFT/SEPA), Credit/debit cards (Visa, MasterCard), E-wallets (PayPal, Skrill, Neteller), Cryptocurrencies (BTC, ETH, USDT).
• Limits: Minimum deposit USD 50; no fixed maximum (large transfers may require extra verification).
• Processing Time: Bank transfers: 1-3 business days; Cards & e-wallets: instant-24 hrs; Crypto: typically < 30 mins (network dependent).
Fees: No NexTrade deposit fees. Third-party processor/bank fees apply and are your responsibility.
• Currency Conversion: Non-base-currency deposits convert at prevailing FX rates; up to 0.5% conversion fee may apply.
• Verification: Deposits > USD 2,000 require KYC (ID, proof of address). Unverified accounts may face delays or rejections.
• Failed Deposits: Failed/rejected deposits return to source (minus third-party fees) within 5 business days; email notification with next steps.

11. Withdrawal Policy

• Eligible Funds: Cleared balance only (deposits + realized profits - closed trades - fees).
• Methods: Same as deposit method when possible: Bank wire, Card refunds (up to deposit), E-wallets, Crypto payouts.
• Limits: Minimum USD 100; maximum USD 50,000 per transaction (larger can be split).
• Processing Time: Internal: 1-2 business days; Bank wire: +1-3 business days; E-wallets & crypto: ~24 hrs after approval.
• Fees: USD 25 flat fee on bank wires; e-wallets & crypto free (network fees passed at cost).
• Security Checks: All requests undergo fraud review. Additional ID/source-of-fund docs may be requested. Holds up to 5 business days possible.
• Partial/Multiple Requests: Allowed but must meet minimum. Balances below USD 100 must be topped up or combined later.
• Rejections: Invalid details return funds to your NexTrade account with email instructions.
• Cancellation: Cancel from dashboard before & Processing. After that, subject to review and possible reversal fees.
• Compensation Fee: Upon withdrawal, a 25% commission is applied to the total interest you’ve earned over the preceding week. This fee reflects the performance-based contribution of our automated trading system in generating returns on your behalf.

12. Your Rights

• Access & Portability: Request a copy of your Personal Data in a structured, machine-readable format.
• Correction: Update inaccurate or incomplete data.
• Deletion: Erase your Personal Data, subject to legal obligations.
• Restriction & Objection: Limit Processing or object based on your particular situation.
• Withdraw Consent: At any time for marketing communications and non-essential cookies.

California Residents: Under the CCPA, you have the right to opt-out of sale of Personal Data and to non-discrimination for exercising your rights.

13. Children's Privacy

Our Services are not directed at children under 18. We do not knowingly collect data from minors. If you believe we’ve collected child data, please contact us to request deletion.

14. Security

We implement industry-standard safeguards—encryption, firewalls, regular audits—to protect your data. However, no system is foolproof; please safeguard your account credentials.

15. Changes to This Policy

We may update this Policy to reflect legal changes or service updates. We’ll post revisions here with a new “Last updated” date.

16. Dispute Resolution & Governing Law

This Policy and any disputes will be governed by the laws of Nigeria. Disputes will be resolved by arbitration in Lagos, Nigeria, or through the courts of competent jurisdiction located there.

17. Contact Us

If you have questions or wish to exercise your rights, contact our Data Protection Officer:

Email: support@nextrade.online

Important Notice: All payments must be made directly through the platform. NexTrade personnel or account managers are only authorized to guide you through the process and should never request payments to their personal accounts.
Any payments made directly to individuals outside the platform are at the user's sole risk and responsibility.